If for any reason you would like to return any products you have ordered but no longer require, simply send it back to us at your own expense. This must be done within 7 days of the delivery date. The product must be in its original packaging and ready for resale. Please contact our customer services team so they can raise a return request. Bespoke and custom products specially ordered for customers cannot be returned.
We will refund any delivery charges (where charged) when a product is faulty or damaged but not when a product is unwanted.
RECEIVED WRONG OR DAMAGED ITEM
We will arrange collection of the items and organize replacements or a credit note. Any delivery charges (where charged) when a product is faulty or damaged will also be refunded. Please check your delivery carefully on arrival and let us know of any damages, shortfalls or errors within 48 hours
HOW LONG DOES THE REFUND PROCESS TAKE
It takes approximately 3-5 working days to process the payment, but it does depend on your bank.